I Need to Cancel My Tour Room.
How do I cancel my tour room, or individual guests in my room?
We realize the unfortunate situation may occur when a family traveling on a tour needs to makes a cancellation to a guest in their room or cancel their room entirely. While we are always sad to see guests drop out of the tour, we understand it is sometimes necessary. This article will explain your options so you can make the best decision for your family.
I need to cancel my entire room.
What do I do?
To cancel tour room you must submit the cancellation in writing to 42nd Street Tours via your group's BACKSTAGE website or you may submit it here. Once you submit your cancellation to us, we will cancel your room package for you and confirm your cancellation via email to the email you used when you registered. Do I receive a refund?
Normally there is not refund due back because the cancellation penalties line up with the installment payment dates. However, some guests pay ahead of the payment schedule and there is a refund due back. When this happens, we will issue the refund to the credit card that was used for the most recent payment. If for some reason we are not able to refund that card (some cards do not allow refunds once too much time has passed), then we will issue the refund via check (U.S. customers) or via PayPal (customers outside of the United States). You can also opt to leave any payment on file as a credit if you know you are traveling with us within the next year.
What are the cancellation penalties?
- Cancellations received more than 181 days prior to the original departure date of the tour will incur a penalty of:
- $750 USD - United States Dollar
- $1000 CAD - Canadian Dollar
- $1200 AUD - Australian Dollar
- 750 GBP - Pound Sterling
- 750 EUR - Euro
- Room cancellations received during the period which is 180-121 days prior to the original departure date of the tour will incur a penalty of thirty-three percent (33%) of the room’s invoice total. Individual cancellations from the room will result in a repricing of the room to the appropriate occupancy, AND assessment of any fees levied by vendors.
- Room cancellations received during the period which is 120-61 days prior to the original departure date of the tour will incur a penalty of sixty-six percent (66%) of the room’s invoice total. Individual cancellations from the room will result in a repricing of the room to the appropriate occupancy, AND assessment of any fees levied by vendors.
- Room cancellations received during the period which is 60 days or less prior to the original departure date of the tour will incur a penalty of one hundred percent (100%) of the room’s invoice total. Individual cancellations from the room will result in a repricing of the room to the appropriate occupancy, AND assessment of any fees levied by vendors.
I need to cancel/remove one or more people from my room, but keep my room.
What do I do?
If you want to remove one or more people from your room but some of your guests are still traveling, please submit that to us in writing by starting a help ticket, or using our
online form. Once we receive your request, we will reprice your invoice and assess any cancellation penalties (if necessary).
Do I receive a refund?
Usually there is no refund back to your credit card. What normally happens is any money left over after we assess cancellation penalties just remains as a credit against future payments you still have to make. If there is a refund due to you, we will issue the refund to the credit card that was used for the most recent payment. If for some reason we are not able to refund that card (some cards do not allow refunds once too much time has passed), then we will issue the refund via check (U.S. customers) or via PayPal (customers outside of the United States). You can also opt to leave any payment on file as a credit if you know you are traveling with us within the next year.
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